Service World 2008
Annual User Conference
August 20 - 22, 2008
Washington, DC
Leadership: Driving Service Excellence
Join us in our nation's capital during this exciting presidential election year. Learn how leaders get ahead and stay ahead.
KEYNOTE
"A View from Washington"
Speaker: Chris Wallace, Veteran Broadcast Journalist & Host of Fox News Sunday
Chris Wallace has secured interviews with many leading newsmakers including all the leading contenders for the 2008 Presidential campaign, top national and international figures and his controversial interview with former President Bill Clinton. He'll provide his unique perspective of current national and political affairs.
Mr. Wallace also served as a journalist for ABC News as a senior correspondent for PrimeTime and 20/20. He also worked at NBC News as White House correspondent and anchor of the network’s premier Sunday talk show, Meet the Press. His 2004 book, Character: Profiles in Presidential Courage, details the tradition of leadership in America’s presidency.
AGENDA
In the words of President John F. Kennedy, “Leadership and learning are indispensable to each other.” With those words to inspire us and based on feedback from attendees in past years, the focus of Service World 2008 will be sharing knowledge and best practices amongst participants to learn strategies for leading your service organization to excellence.
We’re expanding our breakout sessions to a full afternoon. This enables us to offer a wider breadth and depth of topics, while also allowing more time for conversation among participants and ServiceBench. Warranty professionals will have an invaluable opportunity to share best practices across numerous industries and foster new relationships.
We will also be offering new breakout sessions including Leadership, Special Interest Groups, New Users, Reports 101 and Fraud Detection.
The Leadership session will bring together warranty executives to discuss:
• Future service management needs
• Customer service and performance metrics
• Business uses for reporting and dashboards
• Fraud detection metrics and methods
Special Interest Groups (SIGs) for appliances and consumer electronics will enable participants to delve into the service management issues and solutions specific to their industries including:
• Improving the service experience
• Building customer loyalty
• Managing product and part returns
• Setting industry standards
The New Users session will provide an overview of the ServiceBench application for people who are either new users or rarely use the system. Reports 101 will give a synopsis of the reports available to users and how to generate them.
There will be a special focus on how to improve fraud detection within service. We will be offering a Fraud Detection session during the breakouts as well as a panel discussion highlighting best-in-class companies and their practices during the general session.
During Service World 2008, you’ll also learn more from NEW – ServiceBench’s parent company. Tony Nader, NEW President and CEO, will present an overview of the synergies between NEW and ServiceBench. In addition, Luke Kathol, Vice President of Quality and Service Management, will discuss the changing face of service and what NEW is doing to continue driving customer satisfaction and loyalty.
EVENT
Extra! Extra! Don’t Miss the Newseum
Join ServiceBench for an evening of food, fun and fast breaking news at the newly opened Newseum — a museum dedicated to the making of news located in the heart of Washington, DC. The Newseum's newsworthy venue is perfectly complemented by its exclusive caterer — internationally acclaimed chef Wolfgang Puck.
The Newseum offers visitors an experience that blends five centuries of news history with up-to-the-second technology and hands-on exhibits. The exterior’s unique architecture features a 74-foot-high marble engraving of the First Amendment and an immense front wall of glass.
The Newseum provides a unique environment behind the scenes to experience how and why news is made. It includes 14 main exhibition galleries that explore news history, electronic news, photojournalism, world news and how the media has covered major historical events such as the fall of the Berlin Wall and the Sept. 11, 2001, terrorist attacks.
There’s even an interactive newsroom where you’ll get the chance to pick up a microphone, step before a camera and experience what it's like to be a TV reporter. Then you can test your knowledge of news events with the fast-paced NewsMania game.
Don’t miss this exciting event or you’ll just have to read about it in the news the next morning.
LOCATION
Hotel accommodations will be at the Grand Hyatt Washington. Situated in the heart of the city, you can take in the excitement of our nation's capital and explore all that Washington, DC offers from this stunning downtown hotel. Everything from historic monuments to Smithsonian museums are within walking distance. Countless features await your return to our luxurious hotel - from elegant guest rooms with plush beds to a myriad of in-house dining and recreation choices.
A block of rooms is being held for $179 per night until Tuesday, July 22, 2008. Book online or call 800-233-1234 and request the "Grand Hyatt Washington DC". Make reservations under "Service World 2008" to receive these discounted rates.
The Grand Hyatt Washington is only 5 miles from Reagan National Airport (DCA), 27 miles from Dulles International Airport (IAD), and 30 miles from Baltimore-Washington International Airport (BWI).
REGISTRATION
There is no registration fee for customers to attend Service World.
Register online now.
