Consumer Electronics
Integrate to Innovate
• Build a high performance in-home service network
• Simplify core parts returns to reduce price and process hassles
• Accelerate repair by providing suppliers with timely part failure details
• Alert engineering and field service groups of emerging trends
• Decrease operating costs while increasing customer satisfaction
Modernize Your In-Home Service
Studies have proven that brand loyalty climbs exponentially with rapid product repair. Don’t leave a service experience to chance. Transform your referral-based service to managed service with “Service Management On-Demand” from ServiceBench. Our system speeds response to consumer requests and ranks your service providers by past performance so you’re dispatching the best when and where you need them. By facilitating management of the complete service call, ServiceBench enables Consumer Electronics companies to deliver superior service that protects their brand.
Integrate Your Service Supply Chain
ServiceBench integrates post-sales service transactions between manufacturers or retailers and their network of suppliers and service providers. Collaboration between channel partners captures critical transaction data to expedite customer problem resolution for repairs, returns and exchanges. Strategic information can be mined from the vast amount of data collected to improve the service process and product quality.
Drive Innovation
ServiceBench analytics provide insight into product or service patterns. Dashboards monitor key performance metrics and provide interactive charts illustrating statistical trends that can be used to predict future performance. Product and service managers can react to emerging trends with faster, more informed decisions.
Learn More
ServiceBench business solutions and platform enable Consumer Electronic companies to achieve service excellence that creates profitability and competitive advantage.
Customer Success
• Manufacturing Business Technology - Mitsubishi Faces Service Management with Smart 24/7 Technology
• Intelligent Enterprise – Analytics Enter Big Picture at Mitsubishi Digital
News
• Sharp Deploys ServiceBench Solution to Enhance Service Efficiency and Increase Customer Satisfaction
• Samsung Utilizes ServiceBench for Service Optimization
• TWICE - ServiceBench Bows Extended Warranty Management Program
