Appliances
Brand Leaders Are Loyal to Customers and Partners
• Build consumer trust with consistent and predictable service quality
• Drive service excellence throughout your service channel
• React faster to part failures that impact product performance
• Predict trends and initiate product innovations
• Connect with business partners around the globe for world-class service delivery
Partner Care Improves Customer Care
Post-sales service is a key opportunity for building brand loyalty with a superior customer experience. Optimize your service delivery with “Service Management On-Demand” from ServiceBench to speed problem resolution. ServiceBench is the essential foundation that frees your resources to concentrate on product repair. Complex business rules are automated to simplify labor intensive processes for business partners. Administrative overhead is significantly reduced and service companies are paid faster boosting morale and providing re-investments in their capabilities to provide better service to the consumer.
Streamline Service Management
ServiceBench facilitates collaboration between manufacturers or retailers and their network of suppliers and service providers. The service channel operates efficiently to fix problems on the first visit. Service providers are dispatched with information on parts related to models or common problems so they can stock likely parts on their trucks prior to service calls. The consumer’s time is respected and service companies avoid the costs of rolling a truck for a second or third visit.
Designed for Innovation
ServiceBench analytic dashboards provide a pulse of product and service trends. Engineers and service managers get immediate feedback on product quality and customer preferences from product repairs, service history and satisfaction surveys. The results are new products and services that deliver real value to consumers.
Learn More
ServiceBench business solutions and platform enable Appliance companies to achieve service excellence that creates profitability and competitive advantage.
Customer Success
• Managing Automation – Getting Smart About Service
• Manufacturing Business Technology – Stand by your Brand
• Appliance Magazine – Servicing the Claims System
• ASN News – Frigidaire/Electrolux and other manufacturers now offer direct deposit
News
• Whirlpool Selects ServiceBench for Claims Processing System
