Overview

ServiceBench, a subsidiary of N.E.W. Customer Service Companies, Inc. (NEW), is focused on optimizing the delivery of post-sales service by integrating the service supply chain to increase customer satisfaction and reduce costs. ServiceBench web-based applications work together to fully integrate the complete range of service management activities including service call management, field service management, parts management, claims management and service contract management. 

Our portfolio of clients includes some of the largest and most successful companies in the world who call upon ServiceBench as their partner for warranty and extended warranty programs. The ServiceBench service management software platform serves manufacturers, retailers, parts distributors and service providers in multiple industries including Appliances, Consumer Electronics, Computers, HVAC, Plumbing, Outdoor Power Equipment, Food Services and Construction.

At ServiceBench, our mission is to completely transform the business of providing post-sales service from a tedious and costly necessity to a smoothly running, customer-focused process that generates a measurable financial return and genuine strategic value.

Meet our management team.

Find out about careers at ServiceBench.