Business Solutions
ServiceBench understands the business of service. Our business solutions transform post-sales service into a profit center by increasing top-line revenue and reducing overhead costs. 
We know that consumers are devoted to brands with dependable service that’s predictable and consistent. ServiceBench optimizes service by streamlining communication between business partners for higher performance.
Our business solutions integrate manufacturers, retailers and service providers into a powerful value chain that positively impacts the customer experience at every stage of the product lifecycle. Whether product installation or repair, the consumer receives prompt, efficient, quality service from the call center to the highest ranked technician with the right parts at the right time.
With ServiceBench, everyone wins. Customer satisfaction soars. Service providers are reimbursed quicker. Manufacturers receive immediate feedback on consumer preferences and product defects. Retailers earn repeat customers and referrals. ServiceBench empowers the service chain to deliver results.
ServiceBench provides business solutions for:
Manufacturers: Our Warranty solution significantly reduces the cost of repair and protects warranty reserves. Our Extended Warranty solution is one of the quickest bottom line contributors with sustainable benefits for years to come.
Retailers: With our Installation solution, retailers can rest assured that the customer’s first post-sales experience is managed efficiently and tracked to closure. Our Repair solution reduces administrative overhead and optimizes what is recovered on warranty related repairs.
Service Providers: Our Repair solution reduces administrative overhead freeing technicians to focus on superior service delivery. Prompt payment motivates and rewards higher performance.
ServiceBench business solutions include:
Installation
The Installation solution manages in-home product installation to deliver the best customer experience. Our web-based system enables retailers to promptly schedule the consumer’s desired timeframe and dispatch the highest ranked technicians with accurate products and parts. We close the loop with a consumer survey to gauge customer perception, ensure the product is operational and assess service provider performance.
Warranty
The Warranty solution manages comprehensive services to fulfill manufacturer product warranty. Our service management software platform will schedule service calls, dispatch technicians, order replacement parts and survey customer satisfaction. The system easily manages an independent service network for optimal coverage. Online administration of warranty registrations, claims processing and payments reduces turnaround time. Analytics provide end-to-end visibility into the entire process.
Extended Warranty
The Extended Warranty solution enables manufacturers to market, sell and service extended warranties for their products to maximize profit per customer and extend customer engagement. Using our online tools, manufacturers can create service plans, solicit customers, support trade partner sales, manage service contracts and generate reports for regulatory compliance. Service for these agreements is easily integrated by leveraging the entire ServiceBench platform to complete the solution.
Repair
The Repair solution for service providers increases their warranty repair profitability by recovering reimbursement for service work performed under manufacturer and extended warranty. Companies that perform repairs or manage a network of companies that perform repairs can reduce administrative overhead of the claims submission process by automating interaction with business partners to accelerate submission and payment of warranty claims.
Each business solution is composed of modules from our platform applications.
