ASN NEWS - Frigidaire/Electrolux and other manufacturers now offer direct deposit

How Fast Would You Like To See Your Warranty Claims Paid?
By Jim Pearce July 2002

Frigidaire/Electrolux and other manufacturers now offer direct deposit for servicers who use the ServiceBench Web site to transmit warranty service claims. This new optional electronic payment method is said to be completely secure and saves both the time and expense of going to the bank to deposit warranty payment checks.

To sign up for this new optional payment method just log into the ServiceBench Web site, www.servicebench.com, and click on Admin, then Dealer Info, and finally, Payment Info. Then simply follow instructions by entering requested information.

For servicers who may be concerned about not receiving a payment statement detailing which claims are being paid by each direct deposit transaction, ServiceBench offers a simple on-line method to view and/or print out all credits (submitted warranty service invoices), as well as any invoices that have been rejected, just as with the soon to be old-fashioned mailed check payment method.

To view the payment statement for each direct deposit payment transaction while on the ServiceBench Web site, go to the Claims Menu. Next, under the Services heading, click on Dealer Payments, which then will display a list of credit memos. Then, click on the Eye icon or the Statement icon to gain access to the details of each credit memo that will be required to reconcile each direct deposit payment transaction. For a more permanent paper copy, simply print out each payment statement to supplement your records.