ServiceBench to Drive Teamwork in Post-Sales Service Activities at Service World 2007

Annual User Conference Is Dedicated to Sharing Industry Best Practices for Collaboration in All Areas of Service Excellence

FAIRFAX, VA ... October 15, 2007 – ServiceBench, the leading provider of web-based service management solutions, today announced that Service World 2007, the company’s annual user conference, will be held on October 17-19 and will focus on promoting teamwork and collaboration throughout the post-sales service chain.  Service World brings together service-focused organizations across a wide range of industries to share success stories and strategies, improve service quality, maximize product performance and decrease operational costs. 

Gene Kranz, retired Director of NASA Mission Operations, will give the keynote address based on his experiences as the lead flight director during the Apollo 13 space mission.  Kranz will reinforce Service World’s theme of teamwork as attendees learn how collaboration served as the critical ingredient in returning the Apollo 13 crew safely back to earth.  Kranz was the co-recipient of the Presidential Medal of Freedom awarded by President Nixon for the mission.

In addition, Service World will feature solutions-oriented track sessions focused on key service management and service intelligence issues affecting service calls, field service management, parts ordering, claims processing and extended service agreements.  ServiceBench experts will conduct “how-to” sessions to help customers maximize the value they receive from ServiceBench products, while providing new information on solution enhancements and product roadmaps.  Service World will also give customers the chance to learn from each other through case study presentations and shared success stories. 

“Post-sale service is multifaceted and requires collaboration amongst all stakeholders in the service supply-chain, combined with a best-in-class service management solution,” said Michael Dering, President and CEO of ServiceBench, Inc.  “Service World provides a unique forum for our customers to maximize the value they receive from our solutions, as well as share information on best practices to maintain service excellence.” 

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About ServiceBench

ServiceBench is a leading provider of service management solutions that integrate post-sales service activities including service call management, field service management, parts management, claims management and service contract management.  The ServiceBench on-demand system easily enables service transactions between manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers.  ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage.  For more information visit www.servicebench.com.

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