ServiceBench Extends Dispatch Connectivity with SwiftLink
Adds to Existing Warranty Claims Processing Interface, Further Streamlining Service Related Activities
FAIRFAX, VA … August 31, 2005 – ServiceBench, Inc., the leading provider of web-based service supply chain management applications, today announced that it has extended dispatch connectivity to generate service requests directly into SwiftLink, Ltd’s integrated business software package for the retail and service industry – SwiftLink. This interface, along with the existing warranty claims processing connection, enables joint ServiceBench and SwiftLink customers to maximize service productivity.
With the new dispatch interface to SwiftLink, users will no longer have to re-key information from one system to the other, and service calls will be automatically routed from the manufacturer to the service provider. The new dispatch link, compatible with SwiftLink version 9.2, will help streamline repair scheduling, expedite service calls and improve service levels. The existing warranty claims interface from ServiceBench also speeds up claims processing and payments while ensuring information accuracy. These interfaces tie together key service activities via one easy to use access point, eliminating redundancies and improving efficiencies.
“We view ServiceBench as a key industry partner in helping our customers make the most of their technology investments,” according to Perry Buck, Vice President of SwiftLink, Ltd. “The addition of the dispatch interface allows SwiftLink users to be more efficient and more productive while increasing customer service levels, the key ingredient to their business success.”
“ServiceBench is pleased to be further aligned with SwiftLink, with both dispatch and warranty claims links that give our mutual customers the ability to fully leverage their service systems,” stated Michael Dering, President and CEO of ServiceBench. “This partnership helps ensure that servicers stay focused on what they do best – vs. worrying about endless paperwork.”
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About ServiceBench
ServiceBench is the leading provider of web-based solutions for integrating the service supply chain. With ServiceBench, manufacturers, retailers, extended warranty providers, parts suppliers, distributors and service providers streamline processes, save time and money, and increase customer satisfaction. ServiceBench solutions work together to fully integrate the complete range of service management activities including service call management, field service management, parts management, repair management and warranty management. Additional information is available online at www.servicebench.com.
About SwiftLink
SwiftLink is a totally integrated business software program for the retail and service industry. The primary SwiftLink modules are Service Partner, Warranty Tracking, Point-of-Sale, Inventory Control (non-serialized ,serialized, and furniture), Purchasing/Receiving, Appliance Parts Pricing Inquiry, Accounts Receivable, Accounts Payable, General Ledger, and Reporting. Using the SwiftLink Service Partner module to process your service calls makes electronic warranty filing as easy as “click” and “send”! For more information on SwiftLink, the #1 Software Solution for the Retail & Service Industry, call 800.794.3854, or go online at www.swiftlink.com.
Media Contact
Kim Larkin
D. Larkin for ServiceBench
(703) 250-3590 x3406
(202) 391-5205 Mobile
klarkin@dlarkin.com
