ServiceBench Expands Field Service with Compliance Module to Enable Service Provider Screening
FAIRFAX, VA … March 27, 2006 – ServiceBench, Inc., the leading provider of web-based service management applications, today announced its Compliance module as part of the ServiceBench Field Service Management solution. The new offering, via an alliance with PlusOne Solutions, will enable manufacturers and service administrators to easily screen service providers to help increase customer safety and compliance with regulatory requirements.
The Compliance module strengthens the integrity of a manufacturer’s service provider network, an increasingly important part of a complete enterprise risk management program. Most manufacturers rely on an extensive pool of independent service providers who act on the company’s behalf. While the vast majority of them are typically highly skilled and law-abiding professionals, independent service providers who hold unknown criminal records, and/or do not meet regulatory requirements, pose a huge risk to the welfare of a manufacturer’s customers and can cost a company millions of dollars via lost sales, diminished brand and legal liabilities.
Based on the proven PlusOne Screening Solution set, the new Compliance offering from ServiceBench is fully integrated with the complete range of on-demand ServiceBench service management solutions. The new module helps manufacturers easily tie in compliance with dispatch and warranty claims activities, while eliminating redundant screening processes. Undesirable service providers are flagged immediately based on screening in two key areas:
Background – This feature enables background checks driven by one of several national Consumer Reporting Agencies covering a seven-year residence period. Results are compared against a defined decision matrix based on national, state and local criminal files; sexual offender database searches; motor vehicle records; and social security verification.
Regulatory – This feature enables tracking of insurance coverage based on manufacturer defined requirements, confirms trade licenses and validates certifications.
Increased awareness about the need for screening programs is evidenced by numerous legislative initiatives at the state and federal level. These programs also help alleviate identity theft concerns, and strengthen compliance with other key regulatory requirements such as the Patriot Act and Sarbanes-Oxley.
“With this approach to compliance, ServiceBench is providing a fully automated process for companies to easily meet legal and due diligence requirements to give them an even stronger competitive advantage within their service operations,” stated Michael Dering, President and CEO of ServiceBench. “We are excited to be aligned with PlusOne Solutions to offer our customers a comprehensive Compliance offering that makes a tangible difference to the quality of a manufacturer’s service network and protect its most important asset – the customer.”
“ServiceBench sets the standard for service excellence and is a natural fit for the PlusOne Solutions’ Background and Regulatory Screening Solutions,” stated Craig Reilly, President and CEO of PlusOne Solutions. “Without a strong compliance program in place, a manufacturer puts its customers at risk and is susceptible to expensive litigation and damage to its reputation. This joint offering enables organizations to easily reduce risk, strengthen their ability to adhere to industry best practices, reduce costs, and positively promote their image and brand name.”
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About ServiceBench
ServiceBench is the leading provider of web-based service management solutions that integrate post-sale service activities including service call management, field service management, parts management, repair management and warranty management. ServiceBench solutions work together to fully automate service supply chain transactions between manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers. ServiceBench solutions streamline processes, save time and money, and increase customer satisfaction. Additional information is available online at www.servicebench.com.
About PlusOne Solutions
PlusOne Solutions, Inc. is a privately held corporation serving our customers as a business process provider within the service supply chain. Our customers include the service provider or technician, the company managing the service provider (servicing company), and the client that is contracting with servicing companies to provide service or installation jobs for their customer. The leader in service innovation and operational excellence, PlusOne provides solutions for the complete service chain. Our goal is continuously developing innovative service industry solutions with a focus on reducing costs and adding value to all segments of the service equation. More information is available at www.plusonesolutions.net.
Media Contact
Kim Larkin
D. Larkin for ServiceBench
(703) 250-3590 x3406
(202) 391-5205 Mobile
klarkin@dlarkin.com
