ServiceBench Announces Next Generation of Warranty Analytics in its Service Intelligence Solution
Web-Based Service Supply Chain Automation Significantly Enhanced Through Ability to Conduct Highly Intuitive Data Mining and Analysis
FAIRFAX, VA… June 27, 2005 – ServiceBench, Inc., the leading provider of web-based service supply chain management applications, today announced the next generation of the Warranty Analytics module within its Service Intelligence offering. Service Intelligence goes beyond general-purpose solutions to apply specific domain knowledge that pinpoints a problem and provides insight into resolution. The solution is driven by existing data that is automatically captured within ServiceBench’s on-demand system during the automation of key service related activities.
With the Warranty Analytics module, users can take advantage of an easy to use web-based system to efficiently mine the data generated as part of the warranty process and conduct highly precise analyses of the findings. Results help companies make faster, more informed decisions across the organization, while helping to predict future performance. The new generation includes action oriented dashboards that enable companies to answer more specific questions about their data. With these newest features, users receive early warnings for product and part failures; analyze service provider performance; conduct cost analyses for labor, parts and travel; and detect fraud.
ServiceBench Service Intelligence provides a powerful tool for companies to recognize important trends early in the supply chain lifecycle and uncover previously unknown factors that contribute to these trends. The results of the analysis can be used to improve the cost effectiveness of the service supply chain, improve the quality of the service network and increase the reliability of manufactured products. Future Service Intelligence modules will be launched for Service Call, Field Service and Parts solutions.
“ServiceBench is pleased to announce the next generation of intelligence driven Warranty Analytics – which provides an even more precise and unique window into the data associated with the complex warranty process,” stated Michael Dering, President and CEO of ServiceBench. “The Service Intelligence solution is designed based on detailed feedback from our customers – who need the ability to more effectively manage the service supply chain while turning it into a powerful business analysis tool.”
“ServiceBench has taken the service supply chain to a whole new level of efficiency and accuracy with the Service Intelligence offering,” stated Dave Velasquez, National Warranty Manager, Mitsubishi Digital Electronics America. “The Warranty Analytics module is a critical part of Mitsubishi’s ability to proactively utilize data in ways never before possible, enabling us to consistently improve warranty related business functions, while enhancing performance across the entire supply chain.”
# # #
About ServiceBench
ServiceBench is the leading provider of web-based solutions for integrating the service supply chain. With ServiceBench, manufacturers, retailers, extended warranty providers, parts suppliers, distributors and service providers streamline processes, save time and money, and increase customer satisfaction. ServiceBench solutions work together to fully integrate the complete range of service management activities including service call management, field service management, parts management, repair management and warranty management. Additional information is available online at www.servicebench.com.
Media Contact
Kim Larkin
D. Larkin for ServiceBench
(703) 250-3590 x3406
(202) 391-5205 Mobile
klarkin@dlarkin.com
