Webinars
Webinar: Drive Profit and Customer Loyalty with Extended Warranty
Speaker: Michael Bailey, Director, ServiceBench Extended Warranty Solutions
Extended warranties forge a deeper connection to consumers while adding a new profit center to the business. Learn how manufacturers can easily create, market and manage service contract programs with an in-house solution.
View 5-Minute webinar
Webinar: Engaging Suppliers in Problem Resolution and Quality Improvements
Speaker: Steven Zannos, Senior Director, ServiceBench Professional Services
ServiceBench Professional Services explains how to leverage supplier recovery to improve supplier collaboration and product reliability. You’ll learn how to create win-win relationships where both manufacturers and suppliers benefit. With automation, manufacturers can recover more costs for part failure and ultimately improve product quality, while suppliers can finally access part performance data that they so often lack.
View 8-Minute Webinar
Webinar: Survey Booster - 5 Methods to Maximize Survey Results
Speaker: Dr. Richard Bolstein, Professor Emeritus, Department of Statistics, George Mason University
Higher customer responses to surveys provide keener insights about your services and products. Learn how well designed surveys provide accurate data measurements, more informative analysis, increase response rates, reduce total margin of error, and ensure more reliable extrapolation to the entire customer base.
View 20-Minute webinar
Webinar: 5 Steps to World Class Service
Speaker: Steven Zannos, Senior Director, ServiceBench Professional Services
ServiceBench Professional Services presents the 5 steps to optimizing your post-sales service, known as the ServiceBench Service Continuum, and provides a roadmap for driving successful change in your organization. You'll learn the key objective, main focus, critical tools and capabilities for each step in the continuum.
View 10-Minute webinar
Webinar: Benchmarking to Shape a Best-in-Class Warranty Management Solution
Speaker: Steven Zannos, Senior Director, ServiceBench Professional Services
ServiceBench Professional Services presents the topic of benchmarking to measure warranty management processes against industry standards and point the way to best-in-class performance. Without direction, companies may overemphasize aspects or neglect critical factors. Learn how to:
• assess, measure and benchmark warranty management processes
• prioritize areas of improvement
• develop an action plan
View 6-minute webinar
