Computing
Computing Power that Speeds Repairs and Drives Development
• Get visibility into performance of your products and authorized service providers
• Receive earlier alerts of product problems or customer dissatisfaction
• Provide a consistent level of service across geographies
• Achieve higher customer satisfaction ratings
• Maximize profit margins by reducing costs and generating revenue opportunities
Empower Global Service Management
Replace an aging infrastructure with “Service Management On-Demand” from ServiceBench for reliable service worldwide. ServiceBench streamlines collaboration between manufacturers, retailers or extended warranty providers and their network of suppliers and service providers for higher service quality and faster product improvement. ServiceBench easily integrates with other systems such as CRM or ERP and provides a single interface with multiple language capacity for your global business partners.
Optimize Your Service Network
ServiceBench enables management of an independent service network by tracking technician certifications, pinpointing weak areas of coverage and analyzing customer satisfaction. By measuring individual service providers, service processes and customer perceptions, you’ll gain a deeper insight into the performance of your service network and the efficiency of your processes for repair, return and exchange.
Gain Visibility into Product and Service Performance
ServiceBench Service Intelligence dashboards monitor operating costs, service delivery and product repairs to alert you of business-critical patterns and trends. Powerful analytics reveal relationships hidden within service data for faster root cause analysis and fraud exposure. Early detection protects consumers, guards vulnerable business resources and reveals new business opportunities.
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ServiceBench business solutions and platform enable Computing companies to achieve service excellence that creates profitability and competitive advantage.
Customer Success
• Aberdeen Group Case Study - IBM targets sales growth and customer satisfaction with warranty management system
News
The CompTIA web portal provides a single source of quick links for first levels of support (i.e., help desks, call centers, suppport centers, etc.) as well as field and desk-side support technicians.
Key Events
CompTIA
