Service World 2007
Annual User Conference
October 17 - 19, 2007
Chantilly, Virginia
Mission: TEAMWORK
Lessons from Apollo 13
Mark your calendar for Service World 2007. Don’t miss this exciting opportunity to learn how to motivate your service partners to conquer challenges and soar together as a team!
AGENDA
Keynote: "Failure Is Not an Option"
Gene Kranz, retired Director of NASA Mission Operations, will share his experiences as the lead flight director during the Apollo 13 space mission. You'll learn how leadership, discipline, trust and teamwork made the space program a stellar success.
“Houston, we have a problem.”
A crisis had begun. The Apollo 13 spacecraft had been seriously damaged by an explosion on its way to the moon. Mission control soon realized that there was not going to be a lunar mission. The mission had become one of survival.
The Apollo 13 crisis pushed mission control to the brink of fear and doubt, but they refused to give in to these emotions or to succumb to panic. Instead, one of NASA's worst nightmares turned into a heroic event under the leadership of Gene Kranz. He inspired his team with the motto "failure is not an option" in a race against time and heavy odds to return the imperiled spacecraft and crew safely to earth.
“Teamwork Under a Crisis Is Spectacular”
Gene Kranz, Failure is Not an Option
When a design flaw in the heater circuit of the cryogenic tanks erupted into a crisis for Apollo 13, the “Tiger Team” responded quickly to troubleshoot problems throughout the awful uncertainty. Dashboards of early warning indicators and measurements guided the crew and ground teams. Fast decisions were driven by accurate and timely data. Each success created trust that ignited chemistry and a desire to openly share information. The team worked diligently toward a common goal of bringing their endangered colleagues safely home. Mission complete.
Create Your Own Tiger Team
Learn firsthand from customers, users and experts how to excel in teamwork. Keep your company at the forefront of efficiency and communication that drives faster problem resolution and customer satisfaction.
Agenda includes:
Best Practices: Get "how to" advice from ServiceBench experts.
Case Studies: Learn techniques that customers have used to achieve success.
Product Directions: Hear about solution enhancements and product roadmaps.
Networking: Meet other warranty and service professionals with similar mandates.
You don't want to miss this opportunity to gain new information that will enable your team to excel in service.
EVENT
Smithsonian National Air and Space Museum
Join ServiceBench at the National Air and Space Museum's Steven F. Udvar-Hazy Center, home to many of history's most famous aviation icons commemorating the human journey of flight.
You’ll be captivated by a range of aircraft from aerobatic and experimental flying machines to the Concorde supersonic jet and Lockheed SR-71 Blackbird, the fastest airplane ever built.
In the space hangar, hundreds of famous spacecraft, rockets, satellites and space-related artifacts will be on display with the Space Shuttle Enterprise as the centerpiece.
The grandeur of the museum’s collection will inspire you to infinite achievements.
TRAVEL
Hotel 
Hotel accomodations will be at the Westfields Marriott. Evoking the charm of magnificent colonial estates, this hotel combines elegant hotel accommodations and sophisticated conference facilities detailed with beautiful antiques, artwork and marble.
Within minutes of Dulles Airport and only 30 minutes from downtown Washington DC, Westfields offers hallmark Marriott service and a vast array of resort activities, including a day spa and Signature Fred Couples Golf Club, to ensure you enjoy your stay.
A block of rooms is being held for $195 per night until Friday, September 21, 2007. Make reservations under "Service World 2007" to receive these discounted rates.
Book online or call to reserve a hotel room in 3 easy steps:
1. Call 1-800-228-9290
2. Specify Westfields Marriott in Chantilly, Virginia
3. Request "Service World 2007" group rate ($195)
Air
The Westfields Marriott is only 7 miles from Dulles International Airport (IAD), 35 miles from Reagan National Airport (DCA) and 65 miles from Baltimore-Washington International Airport (BWI).
REGISTRATION
There is no registration fee for customers to attend Service World.
