NEW RESEARCH REPORT
from Aberdeen Group
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from ServiceBench
ServiceBench is the leading provider of on-demand service management solutions to help customers deliver best-in-class service with effective, efficient and accurate exchange of information between channel partners in every transaction.
Our online service management software platform integrates service call scheduling, service dispatch, field service management, parts ordering, warranty claims management and extended service agreements. Each solution includes service intelligence analytics to mine data for strategic information to improve the service process, increase the dependability of products and reduce operational costs.
ServiceBench solutions provide the essential foundation for managing post-sale service transactions for profit and competitive advantage. Companies can devote their resources strictly to providing customers with first-rate service quality and product performance that achieves brand loyalty.
May 8, 2008
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February 11, 2008
TWICE - Data Mining Can Maximize Service Plans' Value: ServiceBench